FAQ — Bernadette's Beauty Boutique

Question 1

What ingredients do you use in your bath bombs?

Accepted Answer

Our bath bombs are made with baking soda, citric acid, Epsom salt, coconut oil, and skin-safe fragrance or essential oils. We never use synthetic dyes, sulfates, or parabens. Full ingredient lists are on every product page.

Question 2

Are your products safe for sensitive skin?

Accepted Answer

Yes. Our formulas avoid common irritants like sulfates, parabens, and synthetic dyes. We recommend patch-testing any new product if you have known sensitivities or skin conditions.

Question 3

Are your products cruelty-free and vegan?

Accepted Answer

All products are cruelty-free — never tested on animals. Many are also vegan; check individual product pages for full ingredient details as some formulas contain beeswax or honey.

Question 4

Do your products contain gluten?

Accepted Answer

Some products may contain oat-derived ingredients. If you have a gluten sensitivity, please review the full ingredient list on each product page before purchasing.

Question 5

Do you offer free shipping?

Accepted Answer

Yes — free shipping on all US orders over $50. Orders under $50 are charged a flat shipping rate calculated at checkout.

Question 6

How long does shipping take?

Accepted Answer

Most orders ship within 1–3 business days. Standard shipping typically takes 3–7 business days after dispatch. Expedited options are available at checkout.

Question 7

Do you ship internationally?

Accepted Answer

Currently we ship within the United States only. International shipping is something we're actively working toward — sign up for our newsletter to be notified when it launches.

Question 8

Can I track my order?

Accepted Answer

Yes. You'll receive a tracking number by email as soon as your order ships. Use it to follow your package on the carrier's website.

Question 9

How long do bath bombs last?

Accepted Answer

Unopened bath bombs have a shelf life of 6–12 months when stored in a cool, dry place away from humidity. For best results, use within 6 months of purchase.

Question 10

How should I store my products?

Accepted Answer

Store all products in a cool, dry place away from direct sunlight and moisture. Avoid leaving bath bombs or bubble bars in humid bathrooms between uses — a sealed container or zip bag works well.

Question 11

How do I use a bubble bar?

Accepted Answer

Crumble a portion of the bubble bar under warm running water as the tub fills. One bubble bar can typically be split into 2–3 uses depending on your desired bubble level.

Question 12

How do shower steamers work?

Accepted Answer

Place a shower steamer on the floor of your shower away from the direct stream. As water splashes onto it, it releases aromatherapy vapors. Breathe deeply and enjoy the spa-like experience.

Question 13

What beard care products do you offer?

Accepted Answer

Our beard care line includes beard balm, beard oil, beard wash, and beard butter — all handcrafted with natural butters, carrier oils, and subtle masculine fragrance blends. Each product is designed to soften, condition, and tame beard hair while nourishing the skin underneath.

Question 14

What ingredients are in your beard balm and beard oil?

Accepted Answer

Our beard balm is made with shea butter, beeswax, argan oil, and jojoba oil — ingredients chosen to moisturize coarse beard hair and provide light hold without greasiness. Our beard oil uses a blend of carrier oils including sweet almond, argan, and jojoba, with skin-safe fragrance. No sulfates, parabens, or synthetic fillers.

Question 15

How do I use beard balm vs. beard oil?

Accepted Answer

Beard oil is best applied to a clean, slightly damp beard — work a few drops between your palms and massage into the beard and skin underneath to hydrate and reduce itch. Beard balm is applied after oil (or on its own) to style, shape, and add a light hold. Warm a small amount between your fingers until it melts, then work it through your beard from root to tip.

Question 16

Are your beard care products suitable for all beard lengths?

Accepted Answer

Yes. Our beard oil works well for short stubble through full beards — it absorbs quickly and won't weigh down shorter hair. Beard balm is especially useful for medium to long beards where a little hold and extra conditioning are needed to keep things looking neat.

Question 17

What is your return policy?

Accepted Answer

We accept returns on unopened, unused products within 30 days of purchase. Because our products are handcrafted and perishable, we cannot accept returns on opened items. Contact us at hello@bernadettesbeautyboutique.com to initiate a return.

Question 18

What if my order arrives damaged?

Accepted Answer

We're sorry to hear that! Please email us at hello@bernadettesbeautyboutique.com within 7 days of delivery with a photo of the damage and your order number. We'll make it right.

Question 19

How do I contact customer support?

Accepted Answer

Email us at hello@bernadettesbeautyboutique.com. We respond to all inquiries within 1–2 business days.

Frequently Asked Questions

Products & Ingredients

Shipping & Orders

Product Care & Shelf Life

Beard Care

Returns & Support

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